Service & Support

With you every step of the way...

Our leadership team have well over 100 years collective experience with the OpenScape Business platform. We’re with you every step of the way, helping pre and post sale, helping you to maximise the opportunity.

Pre Sale

We’re here to help you win more business. You’ve already seen the sensational marketing assets but we can help you educate and inform prospective clients too.

Our training lead, Keren Irving, can organise and deliver remote demonstrations on any of the OpenScape Business applications. 

These rich and informative sessions have proven to help resellers win more business. Keren has been training users on this technology for more than 25 years and is widely acknowledged as the best in the business.

 

FOC Training Sessions

Viegli are always innovating, and this is an industry first. Every week Keren spends a day, split into six 45 minute sessions, running education courses that are free of charge to the reseller.

Your clients, or prospective clients can join these sessions either pre or post sale to further understand and appreciate the application or product in question.

Fully understanding the benefits of the technology can be the difference between you winning or losing a deal. We want you to win them!


Post Sale

We’re here to help in so many ways. Here’s some of the ways we can help….

Training

You can book Keren for either remote or on-site client training. Again in an industry first, with PAYG systems you can add this as a rental cost.
A well trained client, is a happy client!

Engineering

We can help with any of the key steps post sale. We can site survey for you, we can build the system or project manage the installation.
We can pre-program all the devices so they arrive ready to install.
Our engineers are always on hand to help yours if they get stuck.
Your success, is our success, so nothing is too much trouble!

Hosting

We host 100's of OpenScape Business platforms for our reseller community and we're really good at it!
OpenScape Business as a hosted proposition can compete and win against any of the competition.

Helpdesk

Our engineers are here to help. When things go wrong then we need to be available when you are, and more often than not, during an installation thats out of hours or at the weekend. 

We have to support our hosted core on a 24/7/365 basis so we’ll cover you then too. Your engineers can reach out at any time day or night and we’ll support you.

Clearly, common sense applies here, if it’s not a P1 then normal working hours will apply. But if you have a P1 – we’re here when you need us!